Refund policy

Our Returns Policy:

If you need to return an item for any reason please give us a call at 615.885.1561 during the hours of 9:00 am and 5:00 pm central time. We will discuss the issue and resolve it as quickly as possible. Since 1979 we've always focused on making sure our customers have a great experience when visiting our Nashville retail store and country music museum. And, this same philosophy applies when you do business with us on the internet as well.

Original sales receipt must accompany returns, please call our store at 615-885-1561 to request a return authorization before sending us any product(s). We accept returns for exchanges or store credit only (no refunds) within 7 calendar days after delivery of the product. Items must be in "new, unaltered and unused condition".

Please note: Products shipped directly from the manufacturer or products custom made or configured to customer requests CANNOT be returned for any reason other than product damage or receipt of the wrong product.

If an item is received damaged or is incorrectly shipped by us please contact us immediately at 1-615-885-1561 so we can resolve the issue. Exchanges and store credits are contingent upon inspection of item(s) once we receive it.

Items returned to us AFTER 7 days and WITHOUT contacting us will NOT be exchanged or offered store credits. Customer is responsible for all return shipping costs, unless we have shipped you the wrong product.

"Thank You" for your interest in our store. We really appreciate it!

Contact Us: Nashville Souvenirs 2613 McGavock Pike Nashville, TN 37216 Customer Service: 1+615-885-1561 or email - orders@NashvilleSouvenirs.com